THE STRATEGIC FRAMEWORK OF BUSINESS PROCESS OPTIMIZATION IN MAXILLOFACIAL SURGERY FOR PRIVATE MEDICAL PRACTICE

Анотація

In today’s highly competitive private healthcare sector, particularly in maxillofacial surgery, clinical excellence and efficient business process management have become essential for sustainable success. Rising operational costs, rapid technological development, and growing patient expectations necessitate strategic approaches to organizing private medical practice. This study aims to develop a strategic framework for optimizing business processes in private maxillofacial surgery, integrating the principles of efficiency, sustainability, and patient-centered care. A mixed-methods approach was employed, combining the analysis of existing healthcare business models with qualitative interviews conducted among private clinic managers and practicing surgeons. Strategic management tools such as Lean Healthcare principles, SWOT analysis, and the Balanced Scorecard were utilized to identify significant performance gaps, process inefficiencies, and areas for improvement related to patient flow, resource allocation, marketing, and staff coordination. The research findings demonstrate that systematic process management, the digitalization of patient interactions, data-driven marketing decisions, and targeted staff training significantly enhance the performance of private clinics. Implementing the proposed framework led to a measurable reduction in operational costs (up to 18%), improved patient acquisition and retention, and increased overall patient satisfaction. The study concludes that integrating strategic business management approaches into private maxillofacial surgical practice is feasible and necessary to ensure long-term competitiveness. The proposed framework can be adapted to practices of varying scale and provides a balance between clinical quality, financial stability, and the development of patient-oriented healthcare systems.