THEORETICAL MODEL OF ORGANIZATIONAL RESILIENCE BASED ON THE 3P APPROACH
Abstract
The study examines the “3Ps for Organizational Resilience” (People, Process, Product) framework, applied within a multi-level approach. The research aimed to assess the interrelation between human capital, business process efficiency, and product quality at the individual, managerial, and organizational levels and determine their impact on organizational resilience in a changing external environment. The study involved 12 companies from various industries, with 184 respondents. Data were collected using an author-designed questionnaire combining quantitative and qualitative indicators, enabling statistical and interpretive analysis. The results showed that People and Product factors had the most decisive influence on employees’ intention to remain in the company, while Process was the most variable factor across industries. The proposed model proved effective as a tool for comprehensive diagnostics and developing recommendations to strengthen organizational resilience. It can be applied in strategic planning, human resource management, and optimizing team collaboration.
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